Terms and Conditions
Wicked Drops source our items mainly from other merchants, distributors, traders in other countries such as Europe, Hong Kong, Japan, U.S.A and a small percentage comes from local buys and consignments. While we are NOT an authorized dealer of all the brands that we sell, we do source most of our merchandise through authorized dealers and distributors. We try to make the best deals possible to be able to offer a reasonable price for our clients. We do not claim that all our merchandise came from the manufacturers or the brand companies, otherwise stated.
We guarantee that the items we sell are 100% authentic. We do not sell counterfeit or replicas either. We take responsibility in authenticating the items that we sell. Although we do not claim expertise nor authorization, within years of selling the brands that we carry, we have been able to study and learn how to validate authentic merchandise from a counterfeit. Without having to give away our sources for our items, we proudly say that our suppliers are all legitimate, reliable and trustworthy. For some items we acquire from deals and trading, we hire professionals and specialists to inspect the merchandise if it is beyond our competence and requires further expertise and skill in authentication. For first time buyers or when in doubt, we will gladly come with you to the nearest authorized shop where the product can be credibly authenticated.
For orders placed online, Wicked Drops only requests for basic shipping details. However, for those who are applying in our layaway payment method, Wicked Drops will request for complete name, present address, landline, contact number/s, email address, employer/company –assigned department and a copy of your valid ID. The information that shall be retrieved will be used to keep a client profile in order to keep track of purchases, which we also use to inform you of our news and updates. We may send this via mail, email or text. Any information retrieved from our clients is kept safe and private. We assure you that we do not share any of your personal information.
Modes of Payments and Policies
Upon filling up an Order Form, you will have several options on how you wish to send your payment. When you have made your choice and sent your form, we will contact you and give you details where you can send your payment.
1) Cash Basis
We accept payments via bank deposit through BDO, PayPal, and Cash on Delivery (COD). It is the client’s responsibility to inform us once payment has been made, so we can confirm your payment and ship your orders as soon as possible.
2) Layaway Plan
Payments may be done via bank deposit through BDO, PayPal, and Cash on Delivery (COD).
For this payment method, Wicked Drops may add additional fees for stocking and layaway charges. Rates vary on total amount purchased and interval of payments agreed upon. No discount, promo and haggling is applicable for this mode of payment unless stated.
If the client decides to cancel a purchase or failure to send payment during an agreed period of time, the payment will be forfeited and no refund shall be given. Wicked Drops will hold the selected merchandise with proper care and shall be kept in the same condition the moment it has been purchased, on or until full payment has been given.
Period of payments varies from the total amount of purchase.
Period of payments offered:
20,000php and below =1 month
21,000php – 40,000php = 2 months
41,000php – 80,000php = 3 months
81,000php – 150, 000php = 4 months
151,000php – 200,000php = 5 months
201,000php – 250,000php = 6 months
251,000php and above= 7 months
We are based in Manila, Philippines. We do not have a physical shop and we operate mainly online.
Shipping and Delivery
Wicked Drops ships locally and internationally and same order procedures apply to both. We officially ship via XEND. Though, the client is free to choose from other shipping companies like Air21 and LBC. For international shipping, other courier options are FEDEX, EMS and UPS. Other shipping companies are also welcome. Should the client wish to use other courier, it is their obligation to inform us beforehand. Otherwise stated, the shipping fee is shouldered by the buyer. Similarly, the buyer shoulders insurance and must inform us if they wish to do so. The shipping rates depend on the location and weight of the items.
Items are shipped within 24-48 hours or once payment has been confirmed. Tracking number will be provided through text, personal message, or email. We make every effort to deliver merchandise within the said period. However, Wicked Drops will not be held liable for any interruption that you may suffer on unexpected cases were any amount of delay shall take place under the couriers account. If, after checking your tracking number should you have any questions about the status of your order, please feel free to contact us.
We do not gain profit from shipping rates, please click on the images of preferred courier to view rates and tracking numbers.
Meet up options are available only for purchased designer bags or items worth Php15, 000 and above. Our meet-up locations are Las Piñas, Makati, Parañaque, and Pasay area. For other locations not mentioned, handling fees may apply.
Please contact and inform us your purpose for arranging a meeting at least two days before. In case we cannot personally accommodate you, we will notify you that we may send our messenger, affiliates or business partner to stand in our behalf.
Return/ Exchange Policy
The stated conditions below are applicable for all merchandise sold www.wickeddrops.com
Wicked Drops is happy to return/exchange in agreement with the stated conditions below.
Return/exchange is only valid within 3 working business days after purchase.
Wicked Drops guarantees that your orders are properly packed and undergoes rigorous inspection prior to shipping to avoid damage during transport. Please be reminded if the merchandise is pre-owned, we provide pictures of the flaws and different angles of the item. We rate our bags and other merchandise in accordance to our Item Condition Table (see table below). Each item for sale has its own corresponding product description that includes the price, size, color, and other details. Therefore, it is the client’s responsibility to check each photo and read the specified details carefully. We try to show the exact condition of the item and we do not enhance or edit photos with intention to improve the condition of our merchandise. We use a high-resolution camera and we present the photos on different lighting such as with flash, w/o flash or in broad daylight to get a more actual look of the color and condition of the item. However, please note that due to limitations in photography and the inevitable differences in monitor settings plus, the color and quality shown in the photos may not correspond 100% to the actual items. Nevertheless, we do try to provide you with images in the best way we can, if still unsatisfied with the photos, we can send more photos upon request.
The merchandise in subject for return or exchange must be returned to us COMPLETE, IN ORIGINAL PACKAGING, BRAND NEW or in EXACTLY THE SAME CONDITION as it was bought from us. We will not accept any returns/exchange and shall consider the item used once the tag has been removed or as stated otherwise. Chosen item for replacement should be of the same value or higher. Should you choose an item of higher value, the difference should be paid before your new purchase. If the client does not like any of the available products, your payment will be kept as store credit and can be used anytime you wish, accumulating to the total amount returned, except if you are entitled for a refund.
Refunds are given for purchased items that have factory defect, or are damaged upon purchase and if and only, we cannot provide replacement or if there are no available stock for return/exchange. We do not provide refunds for other reasons such as buyer’s remorse, change of heart and any other alibis alike. Nevertheless, in order to provide better customer service, we are open for discussion regarding your other issues concerning refunds.
However, if such an unfortunate event happens, if it were proven that an item purchased from us is a counterfeit, we will refund your payment. An undesired counterfeit incident is the only accepted reason that we grant full refund. We will contact and arrange with you regarding how you would prefer to collect your refund.
Moreover, items for exchange may be replaced with the same model but of another stock, depending on its availability. If the merchandise is to be returned/exchanged through freight, note that the merchandise is under your accountability. Please pack the item well so that it won't get damaged during shipping otherwise any damage resulting from transport will cancel your request for return/exchange. We will not shoulder fees for return shipping except for situations that we are at fault.
We do not accept return/exchange for pre-orders.
For hygienic reasons, we do not accept return/exchange for accessories/ jewelries such as earrings, pierces, cosmetics and any other personal or intimate merchandise.
Furthermore, if the goods arrive fortuitously faulty, please email and contact us within 3 business days. Failure to do so forfeits your right to return/exchange the merchandise. We will be in contact with you to discuss your concern, availability of stocks and any extra costs that you are required to pay. Nevertheless, requests for full refund/return/exchange is subject to proper investigation, discretion and further judgment on the part of our technical support team, brand specialists and the seller. Please allow 7-14 days for us to receive and process your return.
Warranty and Repair
For warranty and repair, please allow up to two weeks for examination and inspection.
For cameras, gadgets and electronics purchased from Wicked Drops, we offer:
Valid only for items proven to be damaged or defective upon purchase.
NOTE: Dead pixels are excluded from this warranty. Dead pixels are inspected before shipping and upon meet-ups.
One-month shop warranty
Wicked Drops will shoulder repair fees on units that are faulty or if found to be with factory defects. However, improper use and mishandling of items will not be covered by the warranty in addition to damages resulting from flood, earthquakes or fires. Cleaning is not part of this warranty.
One year service warranty
Wicked Drops will no longer shoulder any fees for repairs on units and any parts. This warranty does not also cover shipping costs, product appearance, or damages caused by accident, abuse, alteration, or misuse and exposure to dust, dirt sand, and water.
Wicked Drops does not offer any warranty for water-damage incidents including water resistant cameras and other related items. Warranty and repair services offered by Wicked Drops are subject to the discretion, proper investigation, and further judgment on the part of the seller and our technical support team. Wicked Drops shall not be liable to you for any loss or damage whatsoever resulting from omissions or inaccuracies in the products regardless of how it was caused. We do not warrant that access to the Products will be free from errors or faults. In the event of a fault, you shall notify Wicked Drops by telephone, electronic mail or in writing and we shall use reasonable efforts to correct those faults or errors reported by you. (See return & exchange policy).
Reservations are valid only for 3 days. We do not charge any reservation fee.
Feel free to contact us if you are interested with any particular style/brand that we do not have on stock. We will see what we can do and if possible, show you pictures that we may get from our suppliers and sources. We will give you a quotation and how long it will take before the item is on-hand. If you decide to purchase it, we will require 50% cash deposit.
An acknowledgment of the received payment shall be provided to the client to assure his/her deposit has been made. No special order shall be processed without this.
Wicked Drops accepts trade-in’s depending on the style/model of the merchandise. However, please note that we usually only accept trade-ins if we find it saleable or if we have or find a client currently interested. Price varies from the condition, model and value of the item. Wicked Drops has the right to refuse any trade-ins offered.
If you wish to sell us a product, you may email us and send us photos of the merchandise. Please make sure the photos are clear, shown in different angles, especially if the item has any flaws. Include details such as accessories, what comes with your item, and your offer. If we are interested, we will contact you.
Same policy applies for consigning an item. However, the consignee must leave the item with us for at least 2 weeks. The consignee must inform us two days before pulling out the stock.
Acknowledgment, descriptions, and photos shall be taken and signed upon receiving the item to avoid any confusion on the condition of the item before and after the consignment period.
We rate all our items through the Item Condition Table.
COMPLETELY BRAND NEW- NEVER BEEN CARRIED OR USED.
MINT & GOOD AS NEW- MAYBE STOCKED/KEPT, CARRIED ONCE OR TWICE BUT HAS NO SIGN OF WEAR WHATSOEVER
EXCELLENT CONDITION- SLIGHTLY USED AND MAY SHOW VERY MINOR SIGNS OF WEAR
GOOD CONDITION- SHOWS NORMAL SIGNS OF WEAR AND USAGE. MINOR MARKS ARE PRESENT.
SHOWS HEAVY MARKS OF FREQUENT USE
USEABLE VINTAGE CONDITION
Our failure to perform any term or condition of this Agreement as a result of conditions beyond our control such as, but not limited to, war, strikes, floods, governmental restrictions, power failures, or damage or destruction of any network facilities or services, shall not be deemed a breach of this Agreement.
You agree to indemnify and hold harmless all the staff behind Wicked Drops and us with respect to any and all demand and against all claims, damages, liabilities, costs, judgments, settlements, and expenses, investigations, including legal fees arising from the breach of this terms and conditions.
You also agree to indemnify and hold harmless all the staff behind Wicked Drops and us against all claims, damages, liabilities, costs and expenses, including legal fees, in the event of any allergic reactions, infections and or irritations manifested from the use of the products that are not limited to fabric, clothe, lenses, cosmetic and its material and contents and all the merchandise that we sell.
Wicked Drops and I, together with the manufacturers, suppliers made sure that all products we carry and sell are authentic, in topmost perfect condition, safe and non-toxic, and or non-hazardous when properly used and cared for.
Wicked Drops may terminate, change, suspend and discontinue any aspect of this website including the availability of any features of this site at anytime without prior notice.
Wicked Drops serves the right, at its sole discretion to change or modify, add or remove any portion of this policy in whole or in part, at anytime without prior notice.
Wicked Drops also serves the right, to change in whole or in part, and all contents of this site as a shop including prices, merchandise, promos, pre-order schedules and shipping schedules anytime without prior notice.
Your continued use of this site after any changes to this policy are posted will be considered as an acceptance of the said changes.
Submitting an Order Form means that you agreed to the Terms and Conditions of http://www.wickeddrops.com
Updated as of July, 2012